Refund policy
Return Policy – The Pearl at Hotel Lucy
Thank you for shopping at The Pearl at Hotel Lucy!
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All in-store purchases are final sale.
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Online orders may be returned for store credit only within 5 days of delivery.
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Return shipping is the customer’s responsibility. We are not responsible for lost packages.
Final Sale Items Include:
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In-store purchases
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Sale, seasonal, and holiday items
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Jewelry, accessories, eyewear, and hair accessories
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Home and gift items
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Any discounted merchandise
Damaged or Defective Items
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Must be reported within 3 days of delivery
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Item must be unworn with tags attached
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Email thepearl@hotel-lucy.com with a photo, your name, and order number
Return Address:
The Pearl at Hotel Lucy
ATTN: Returns
520 E. Pearl Street
Granbury, TX 76048
This policy supersedes all previous policies.